Our Commitment to You
Multi Brokers is committed to resolving any complaints fairly, promptly, and transparently. If you are dissatisfied with any aspect of our service or advice, we encourage you to bring it to our attention immediately.
Step 1 — Contact Us Directly
In the first instance, please contact your adviser directly:
- Johan Pretorius: johan@multibroker.co.za | 086 111 1335
- Wessel Schuurman: wessel@multibrokers.co.za | +27 44 124 0299
Step 2 — Formal Complaint
If your complaint is not resolved to your satisfaction within 5 business days, you may submit a formal written complaint to our compliance function. We will acknowledge receipt within 2 business days and aim to resolve all formal complaints within 15 business days.
Step 3 — FAIS Ombud
If your complaint remains unresolved after our internal process, you may escalate it to the FAIS Ombud: